Management

Survival Skills

Q: I have heard that many consumers are clamping down and only buying essentials. I don't stock many "essentials." What should I do? Should I be changing my inventory mix now? To what?Bob Negen of... more »

Making Cross-Cultural Connections Work

On her first trip to China, Susan Bristol, who speaks three languages—English, French and Greek—and is co-owner of Asian Village Antiques in Edwards, CO wondered why the Chinese she spoke to giggled when she said... more »

Rushed or Relaxed: Make Every Customer Visit Count!

You can see it in their eyes as these customers walk in your store—that sense of anxiety over finding the perfect gift in a limited amount of time. Many of your customers routinely put off... more »

How Do You Get to the Heart of Great Customer Service?

Most people are familiar with the expression "laughing like a hyena." But at Hyena's Desert Grille—an upscale casual-dining establishment run by several hyenas from a neighborhood pack—things were no laughing matter. Business had been falling... more »

Advertise!

10 Tips The goal of advertising is to cost-effectively reach a large audience and attract customers. If done correctly, advertising can enhance the success of your business. Here are 10 advertising tips: Go after your... more »

The Price is Right

Most of your customers have price ranges within which they are willing to spend, with the most affluent customers having much wider ranges than others. It is in the realm of variable affordability—how much that... more »

You’re Hired!

As a gift shop owner, you know one aspect of the business cannot be overemphasized: stellar customer service. Success and longevity depend on making your customers feel that your shop is the best place in... more »

Working the Retailer-Rep Relationship

It might sound simple, but it is true: Retailers, vendor representatives and manufacturers benefit from working together as a team. In the last 10 years, as business has become more competitive, a relationship that has... more »

Social Connections


Upcoming Trade Shows

June 3, 2017 - June 5, 2017

ACRE Las Vegas

Las Vegas, NV
June 3, 2017 - June 5, 2017

The Norton Shows

Gatlinburg, TN
June 4, 2017 - June 7, 2017

Showtime ITMA Market

Hight Point, NC
June 8, 2017 - June 9, 2017

LA Mart Spring Sample Sale

Los Angeles, CA
June 8, 2017 - June 11, 2017

Tupelo Furniture Market (Spring)

Tupelo, MS
75 Applewood Drive, Suite A
PO Box 128
Sparta, MI 49345
616.887.9008
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