Apr 13, 2014
Customer Service is Secret of The Popinjay’s SuccessBy Rolf BooneTheOlympian.com

Olympia, WA – Take note, business beginners. This is how it’s done.

The gift store Popinjay, which has had a store in downtown Olympia for 27 years, has survived the ups and downs of downtown, weathered the recession, and when many businesses were adjusting to the realities of the slower economy, Popinjay produced its best year in 2010 and then had its best fourth quarter ever last year.

How did the business do it?

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Tags: customer service

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