operations

Retail shrink totals $61.7 billion in 2019

Theft, fraud and losses from other retail “shrink” totaled $61.7 billion in 2019, up from $50.6 billion the year before as industry security executives reported increases in the number of shoplifting, organized retail crime and... more »

Prepare Now

Although many retailers may still be experiencing stay-home orders, others have reopened. How the public will respond is still an unknown as of the writing of this article. Rest assured, retailers will pursue the final... more »

How #MeToo Movement is Fueling a Training Revolution in Retail

The Feb. 24, 2020, rape and sexual harassment conviction of media mogul Harvey Weinstein culminated five years of accusations; eight women testified against him. The #MeToo movement it fueled brought media attention and ultimately meant... more »

Why SEO Matters for Specialty Retailers

Today, independent retailers aren’t just competing with other owner-operated shops in town. Online retailers of all sizes are trying to take a piece of the gift industry pie, and it is up to shops to... more »

Gift Shop provides webinar and retail panel discussion sponsored by Mud Pie

Join Julie McCallum, Gift Shop's editor-in-chief, for an insightful webinar and retailer panel discussion offering tips for a successful and comfortable customer experience as you get ready for reopening. The webinar will be held on... more »

Great Things Come in Small Packages

There are several things to consider with a small-spaced store, but the “wow” factor can still be achieved. Overall, there are three factors to consider: layout, inventory and product. LAYOUT This is a notable challenge... more »

The Age of Collaboration

Welcome to the age of collaboration — an era of working together to share our story, differentiate ourselves and stay relevant. And while the opportunities are endless, a thoughtful approach is needed to understand what... more »

Small Space, Big Appeal

Last year I attended MSA Forward in San Diego. During my time there I attended several educational sessions, and one common challenge stood out as I listened to retailers in attendance. Many managers and buyers... more »