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TIP OF THE MONTH
“Switch from starting your sentences with I, Me, We, or your Store Name…and start with the word YOU. Focus on what your customer gets, not what you offer. … For example, at Bob’s Bouquets, we sell only fresh flowers becomes… ‘You’ll get fresh flowers that look amazing and last a long time.’ Take a look at your website, your newsletters, any of your written materials and make the switch.” - -Bob and Susan Negen, WhizBang! Retail Training
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