Nov 23, 2022

Innovation and creativity help hospital gift shops recover from challenging times

Gift Shop® Plus’ Fall 2022 issue is released, and feature story “Better Days Ahead” looks at how one Carrollton, Texas-based company offers full-service retail solutions for its partner hospitals as they come out of the pandemic.

In recent years, hospital gift shops have experienced challenges as pandemic-related restrictions were placed on hospital patients regarding number of permitted visitors and more.

“The most significant impacts to sales are still COVID-19 related — specifically changes to visitor traffic. We see very few children on campus (except in pediatric hospitals), which changes the dynamic — particularly with labor and delivery,” said Gwynne Gillette, chief operating officer at Cloverkey.

Adds Carrie Fleishman, vice president of purchasing for Power Plus: “I am proud of the creativity of our retail members and how they moved through COVID with positivity. There have been moments of hopefulness, as we all worked creatively to meet today’s challenges.”

Read more about how Cloverkey has helped hospital gift shops recover.