Operations

Creating Customer Relationships

A woman came up to me after my keynote at a conference the other day asking how she could compete against online retailers. She relayed a story about how she spent time getting a shopper... more »

Ready… Set… Open (Part 2)

What’s in a name? If you are in retail, everything! The name of your store is the cornerstone of your brand. It will immediately suggest what folks will find inside or online. Not only that,... more »

Back to Basics

Foot traffic may be strong, inventory may be right and customer reviews online shout out that your store is stellar. Despite these strong attributes, however, sales don’t always add up to what you want them... more »

Plan Ahead by Looking Back

Reflecting on 2015 good way set goals for 2016 The start of a new year is a great time to assess what lies ahead as well as reflect on what you have most recently accomplished... more »

Broad-based coalition supports cotton amendment strengthening senate cybersecurity bill

A broad-based coalition of 10 associations led by the National Retail Federation sent a letter to Senate leadership in support of an amendment by Senator Tom Cotton to S. 754, the Cybersecurity Information Sharing Act... more »

Expert Christi Tasker makes sense of social media landscape during AmericasMart

Trying to stay up on social media can lead to social unrest for small to medium business owners. That’s why there are experts on the subject, such as Christi Tasker of PuTTin’ Out, a social... more »

Getting Social: Influence purchase decisions with viral content

When it comes to making a purchase decision, consumers generally follow a routine regardless if they are buying a big-ticket item or an everyday necessity. Although routines may vary, there are common steps that people... more »

What retailers need to know about accepting chip cards

  This October marks a major change in credit card policy for large and small businesses across the United States. That’s when liability for fraudulent credit card transactions will shift from credit card issuers to... more »

Social Connections


Upcoming Trade Shows

November 30, 2017 - December 3, 2017

TransWorld’s Holiday Jewelry, Fashion & Accessories Show

Schaumburg, IL
December 2, 2017 - December 4, 2017

Charlotte Gift & Jewelry Show

Charlotte, NC
December 3, 2017 - December 6, 2017

Grand Strand Gift & Resort Merchandise Show

Myrtle Beach, SC
December 3, 2017 - December 6, 2017

Showtime ITMA Market

High Point, NC
December 15, 2017 - December 17, 2017

Baton Rouge Jewelry and Merchandise Show

Baton Rouge, LA
75 Applewood Drive, Suite A
PO Box 128
Sparta, MI 49345
616.887.9008
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