Operations

Gift + Stationery 40 Under 40 Awards nominations are underway

Recognizing the Gift + Stationery Industry's next generation of leaders, the 40 Under 40 Awards will honor 40 outstanding individuals who are making great strides in the industry. Submit free nominations by April 1, 2019.... more »

Back to Basics: Why young customers love physical stores

In the coming years, the combined population of the millennial and Generation Z demographics — essentially people 40 and under — will make up more than half of the United States. In 2019, Gift Shop will present... more »

Returned packages expected to peak before Christmas

National Returns Day is expected to occur prior to Christmas, reflecting just how deeply e-commerce is reshaping the retail universe, according to UPS. Consumers who got a jump on online shopping in the days before... more »

Constant Contact launches integration for Shopify

Constant Contact has launched an integration with Shopify, allowing merchants to send branded, targeted and automated emails to customers, including those who abandoned shopping carts, for higher conversion. The integration is timely with e-commerce sales... more »

‘Brick-and-mobile’ is changing in-store shopping

Consumers are increasingly using their phones while in stores. From product reviews, price comparisons or looking for gift ideas, shoppers are turning to their mobile devices as a resource. Nearly three-fourths (71 percent) of shoppers... more »

Legal Corner: Know the law on sales tax

What exactly is an audit? It’s not fun to think about, but it’s necessary information to know. An audit is defined as an independent examination of books, accounts, documents and vouchers of an organization to... more »

Crafting Through Kenya

Have you ever walked into a store and saw some amazing handmade crafts and wondered where they came from and how they were made? This story will transport you to Kenya to explain how some... more »

A Customer Service Gem for You

At Zingerman’s we’re big fans of clear expectation and simple, teachable and trackable tools. We find that they are invaluable no matter who we share them with — tenured employees, newbies, skeptics, enthusiasts, introverts, extroverts.... more »

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