Operations

Retail Lens

In times of uncertainty, we look to our trusted institutions to lead the way. Our beloved and respected museums, science centers, zoos, aquariums, botanical gardens and historic sites that have long earned public trust are... more »

Resilience

The past few months have been challenging on so many levels, yet industry professionals have stepped up and have developed new ideas and processes to combat the challenge. This industry is resilient and it will... more »

How #MeToo Movement is Fueling a Training Revolution in Retail

The Feb. 24, 2020, rape and sexual harassment conviction of media mogul Harvey Weinstein culminated five years of accusations; eight women testified against him. The #MeToo movement it fueled brought media attention and ultimately meant... more »

Why SEO Matters for Specialty Retailers

Today, independent retailers aren’t just competing with other owner-operated shops in town. Online retailers of all sizes are trying to take a piece of the gift industry pie, and it is up to shops to... more »

Great Things Come in Small Packages

There are several things to consider with a small-spaced store, but the “wow” factor can still be achieved. Overall, there are three factors to consider: layout, inventory and product. LAYOUT This is a notable challenge... more »

Texas Friendship on Display

This year, the Creative Display Contest was delightful — the number of incredible merchandise display submissions was truly astounding. Thank you retailers for sharing the talent you have showcased in your stores. This year, gift... more »

6 Tips to Get Your Social Media in Tip Top Legal Shape

Social media is not an option if you own a business in this modern day and age. It has become a way in which we connect with our customer and potential customers both for advertising... more »

The Age of Collaboration

Welcome to the age of collaboration — an era of working together to share our story, differentiate ourselves and stay relevant. And while the opportunities are endless, a thoughtful approach is needed to understand what... more »