Operations

Family Matters

How to remain close as family and business partners. Family matters. Family matters matter. Here is why. Family members working with one another is not a new phenomenon in America. Some of the most profitable... more »

Planning for Markdowns

Approaching a dreaded yet necessary task for all retailers. In every job there’s that dreaded responsibility that gets pushed aside, dismissed and too often ignored. In retail, that dreaded something is markdowns. Commonly considered a... more »

Boost Your Holiday Sales

Trends from 2013 point to creativity with promotions, hours to increase foot traffic and business The holiday season is the biggest time of year for retailers of all shapes and sizes. These sales can account... more »

Putting Your Best Staff Forward

Good employees are the key to success during the busy holiday season In my youth, I used to think that having employees would be easy. You’d hire them, tell them what to do and they’d... more »
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Handling Difficult Customers

Retailers offer their top tips for dealing with tricky situations Sylvia’s By the Sea, in Scituate, Massachusetts, has a clear return policy: store credit only. It’s posted prominently in the shop, it’s on every sales... more »
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Destination Shopping: Hotel Gift Shops Stay Ahead

Retail operations within the lodging industry vary greatly. Hotel gift shops may consist of little more than a small area near the front desk that sells magazines and snacks, to thousands of square feet of... more »

Miracle Grow

There are factors internal to your business that you can control and affect the bottom line. Here are a few. Retailers often think that the next boost in their business is going to come from... more »

Thank You, Come Again

In the spring issue of GIFT SHOP, we discussed the basics of a loyalty program. Here are some ideas for how you could implement and market one. While independent retailers like you have traditionally had... more »

Social Connections


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