Operations

Fortitude

The retail climate, as we all know, has been extremely challenging in 2020. In light of the ups and downs of this roller coaster year, I’d like to share a quote from Helen Keller that... more »

States and retailers have begun to navigate reopening following the COVID-19 pandemic, and the reality is that this “new normal” may be here to stay for (at least) the foreseeable future. For retailers, this means... more »

BRC Imagination Arts

BRC Imagination Arts is a global experience strategy design and production agency that creates transformative museums, cultural attractions and brand destinations around the world. Matthew Solari, creative director for BRC Imagination Arts, shared that for... more »

Prepare Now

Although many retailers may still be experiencing stay-home orders, others have reopened. How the public will respond is still an unknown as of the writing of this article. Rest assured, retailers will pursue the final... more »

Retail Lens

In times of uncertainty, we look to our trusted institutions to lead the way. Our beloved and respected museums, science centers, zoos, aquariums, botanical gardens and historic sites that have long earned public trust are... more »

Resilience

The past few months have been challenging on so many levels, yet industry professionals have stepped up and have developed new ideas and processes to combat the challenge. This industry is resilient and it will... more »

How #MeToo Movement is Fueling a Training Revolution in Retail

The Feb. 24, 2020, rape and sexual harassment conviction of media mogul Harvey Weinstein culminated five years of accusations; eight women testified against him. The #MeToo movement it fueled brought media attention and ultimately meant... more »

Why SEO Matters for Specialty Retailers

Today, independent retailers aren’t just competing with other owner-operated shops in town. Online retailers of all sizes are trying to take a piece of the gift industry pie, and it is up to shops to... more »