Operations

Returned packages expected to peak before Christmas

National Returns Day is expected to occur prior to Christmas, reflecting just how deeply e-commerce is reshaping the retail universe, according to UPS. Consumers who got a jump on online shopping in the days before... more »

Constant Contact launches integration for Shopify

Constant Contact has launched an integration with Shopify, allowing merchants to send branded, targeted and automated emails to customers, including those who abandoned shopping carts, for higher conversion. The integration is timely with e-commerce sales... more »

‘Brick-and-mobile’ is changing in-store shopping

Consumers are increasingly using their phones while in stores. From product reviews, price comparisons or looking for gift ideas, shoppers are turning to their mobile devices as a resource. Nearly three-fourths (71 percent) of shoppers... more »

Legal Corner: Know the law on sales tax

What exactly is an audit? It’s not fun to think about, but it’s necessary information to know. An audit is defined as an independent examination of books, accounts, documents and vouchers of an organization to... more »

Crafting Through Kenya

Have you ever walked into a store and saw some amazing handmade crafts and wondered where they came from and how they were made? This story will transport you to Kenya to explain how some... more »

A Customer Service Gem for You

At Zingerman’s we’re big fans of clear expectation and simple, teachable and trackable tools. We find that they are invaluable no matter who we share them with — tenured employees, newbies, skeptics, enthusiasts, introverts, extroverts.... more »

The Only Way to Market

Everyone you know has an opinion on how you should be marketing your business, and I guess I’m no different when it comes to this article, but I can’t help myself. I am so excited... more »

Learn how to prepare for disasters at Twitter chat, webinar

The U.S. Small Business Administration (SBA) has partnered with the Insurance Institute for Business & Home Safety (IBHS) to help businesses become more aware of their risks while also helping them develop a continuity plan. Advance preparation... more »

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