Operations

A Customer Service Gem for You

At Zingerman’s we’re big fans of clear expectation and simple, teachable and trackable tools. We find that they are invaluable no matter who we share them with — tenured employees, newbies, skeptics, enthusiasts, introverts, extroverts.... more »

The Only Way to Market

Everyone you know has an opinion on how you should be marketing your business, and I guess I’m no different when it comes to this article, but I can’t help myself. I am so excited... more »

Learn how to prepare for disasters at Twitter chat, webinar

The U.S. Small Business Administration (SBA) has partnered with the Insurance Institute for Business & Home Safety (IBHS) to help businesses become more aware of their risks while also helping them develop a continuity plan. Advance preparation... more »

Legal Corner: Respect My Privacy

In the last issue I discussed Terms and Conditions and their importance in retail and online. Privacy Policies are the first cousin to Terms and Conditions. They serve many purposes to protect both the customer... more »

The Power of Focal Points in Store Design

Brick-and-mortar stores have one prominent competitive advantage over the quick-click sale. They have the capacity to engage and direct customers through thoughtful and expressive displays. Understanding the influence of powerful environments and designing a focal... more »

Bookish Pursuits

Facebook. Instagram. Twitter. Email. Phone calls. Our frenetic lives have had a most pleasant side effect: a growing emphasis on mindfulness and a need to connect with pen and paper as a way of documenting... more »

Government Programs for Small Businesses

The U.S. Small Business Administration (SBA) encourages economic development in areas which are light on brick and mortar small businesses, and in 1998 created the Historically Underutilized Business Zones (HUBZone) program, where certified small businesses... more »

Legal Corner: Terms and Conditions

Whether you have a brick and mortar store, an online store, or both, one key to protecting your business is having a terms and conditions document in place. Terms and conditions in a brick and... more »

Social Connections


Upcoming Trade Shows

July 28, 2019 - July 29, 2019

Kentucky Bluegrass Buyers Market

Lexington, KY
July 28, 2019 - August 1, 2019

Las Vegas Market (Summer)

Las Vegas, NV
July 28, 2019 - July 31, 2019

ASD Las Vegas

Las Vegas, NV
July 28, 2019 - July 30, 2019

Gift at STYLEMAX

Chicago, IL
August 2, 2019 - August 6, 2019

Minneapolis Gift Show

Minnetonka, MN
August 2, 2019 - August 4, 2019

ACC Crafts Show – California

San Francisco, CA
August 3, 2019 - August 5, 2019

Biloxi Mississippi Gift Show

Biloxi, MS
Gift Shop Summer 2019 Cover_RGB
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