Operations

Legal Corner: Respect My Privacy

In the last issue I discussed Terms and Conditions and their importance in retail and online. Privacy Policies are the first cousin to Terms and Conditions. They serve many purposes to protect both the customer... more »

Government Programs for Small Businesses

The U.S. Small Business Administration (SBA) encourages economic development in areas which are light on brick and mortar small businesses, and in 1998 created the Historically Underutilized Business Zones (HUBZone) program, where certified small businesses... more »

Legal Corner: Terms and Conditions

Whether you have a brick and mortar store, an online store, or both, one key to protecting your business is having a terms and conditions document in place. Terms and conditions in a brick and... more »

Business 2 Business

Recently, we sat down with two retailers, Jamie Darling of Darling’s Fine Things in Newport, Arkansas and Marti Tolleson of Two Friends, in St. Simons Island, Georgia. They have formed a unique friendship over the... more »

Ten Essentials to Include in an Employee Handbook

As a business owner, rules can be such a difficult thing to implement, especially when it comes to an employee handbook. At the beginning, it may just be you running your store or website, however... more »

Text Messaging Services: Are They Right For You?

Every few years, store owners are presented with a new technology to help them improve their reach with customers. First it was email, then social media, and now many marketing experts are recommending using text... more »

Creating Customer Relationships

A woman came up to me after my keynote at a conference the other day asking how she could compete against online retailers. She relayed a story about how she spent time getting a shopper... more »

Ready… Set… Open (Part 2)

What’s in a name? If you are in retail, everything! The name of your store is the cornerstone of your brand. It will immediately suggest what folks will find inside or online. Not only that,... more »

Social Connections


Upcoming Trade Shows

March 20, 2019 - March 22, 2019

Global Pet Expo

Orlando, FL
March 21, 2019 - March 24, 2019

Halloween & Attractions Show

St. Louis, MO
March 22, 2019 - March 24, 2019

GTS Greensboro Show

Greensboro, NC
March 25, 2019 - March 26, 2019

Adirondack Buyer Days

Saratoga Springs, NY
March 27, 2019 - March 30, 2019

Dallas Total Home & Gift Market (Spring)

Dallas, TX
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