Article Resources

Diane Chiasson
Chiasson Consultants Inc.
chiassonconsultants.com

Erin DeLoach
Managing Director of Retail
The Shops at The Hotel Hershey
Hershey, PA
thehotelhershey.com/the_shops/index.php

Missy Hill
Hill’s Resort
hillsresort.com/gift_store.html

Pamela Joy Ring
The Ring Retail Advisory LLC
ringretailadvisory.com

Robert Mandelbaum
Director of Research Information Services
PKF Hospitality Research
pkfc.com

Valerie A. Willis
Director of Retail Operations
Shops at the Del Hotel del Coronado
hoteldel.com/shopping.aspx

Haley Shapley

Haley Shapley is a Seattle-based freelance writer who 
specializes in retail, travel and health topics. Learn more at www.haleyshapley.com.