Creating customer relationships

A woman came up to me after my keynote at a conference the other day asking how she could compete against online retailers. She relayed a story about how she spent time getting a shopper... more »

Editorial: Prompting civil discussion

Unless you live under a rock, you’re well aware of the controversy and turmoil of late surrounding racial-driven protests and marches. Some protestors feel statues and monuments of Confederate generals or officials are celebratory of... more »

Pampering our pooches

With many pet owners feeling like their dogs or cats are their babies, ready to be pampered and spoiled, the market for innovative... more »

Industry Insider: Coral Lauber, Fiesta

Coral Lauber VP of Sales, Fiesta Toy Vernon, California What is your professional background? I’ve worked at Fiesta now for nine years. I (previously) managed restaurants for about seven years. Then I went to work... more »

Peer Perspective: Rachael Gorney, IGES

Rachael Gorney Attendee Sales Development Specialist, International Gift Exposition in the Smokies (IGES) Toledo, Ohio How long have you been working with IGES and what exactly is your role? I’ve been with IGES for four... more »