Jun 18, 2019
IMC expands buyer services staff and activities

International Market Centers (IMC) expands its buyer services team by focusing new and existing staff with expertise in four primary market categories – gift, home decor, furniture and apparel – and launches a new, in-house outbound call center in Atlanta to directly service more buyers each market cycle.

“We are leveraging our learnings and successes in growing Las Vegas Market over the last eight years to develop a specialized team to nurture our valuable buyer relationships,” said Karen Olson, senior vice president, marketing for IMC. “The knowledge and expertise of the team we have developed provides a personalized service to our buyers that is unmatched in the industries we serve.”

Buyer Services

IMC’s buyer services team now features category specialists tasked with supporting key and national accounts across primary product categories. Team members work across IMC’s campuses, providing one-on-one contact with buyers and serving as IMC’s liaisons to nearly 100 regional, national and international buying groups and associations. The team is:

  • Cindy Henry, vice president of buyer services
  • Sarah Hilton, director of buyer services
  • Michelle Harrison, national accounts manager for apparel
  • Leigh Chastain, key accounts manager for furniture
  • Logan Avidon, key accounts manager for home décor
  • Tasha Norland, design services manager
  • Marisa Walker, retail services manager

Atlanta Call Center

The opening of a new Atlanta-based in-house call center builds upon the success of IMC’s existing call center operations in Las Vegas.

“The Call Center activity supplements the more targeted, high-touch outreach from the buyer services team,” added Olson. “This will create increased bandwidth for IMC to directly reach more buyers each market cycle, and to drive attendance growth for all IMC Markets going forward.”

Five Atlanta-based full-time call center representatives are dedicated to buyer outreach for IMC’s major gift and home décor markets, six apparel markets and open-year-round design center in AmericasMart Atlanta.

Upcoming markets in Atlanta include The Atlanta International Gift & Home Furnishings Market, July 9-15, 2019 and Atlanta Apparel, August 6-10, 2019. For more information, visit www.AmericasMart.com.

Social Connections


Upcoming Trade Shows

Oct 18, 2019 - Oct 22, 2019

High Point Market

High Point, NC
Oct 19, 2019 - Oct 22, 2019

Asian Gifts & Premiums Show

Hong Kong,
Oct 21, 2019 - Oct 24, 2019


Dallas, TX
Oct 22, 2019 - Oct 24, 2019

ABC Kids Expo

Las Vegas, NV
Oct 22, 2019 - Oct 25, 2019

Dallas Apparel & Accessories Market (Fall)

Dallas, TX
Oct 24, 2019 - Oct 26, 2019

Panama City Gift Show

Panama City, FL
Oct 26, 2019 - Oct 29, 2019

Global Sources Gifts & Home Show

Hong Kong,
Gift Shop Summer 2019 Cover_RGB
Get one year of Gift Shop in both print and digital editions for just $15.

Interested in reading the print edition of Gift Shop?

Subscribe Today »

website development by deyo designs