Miss P sets French company straight
It was not a simple mistake caught by Phyllis Liebman, the P of Miss P’s Kids on West Main Street.
It was a huge marketing boo boo by French doll maker Corolle that could have cost the company thousands of dollars and a loss of sales for its 2010 World Equestrian Games doll.
Liebman had ordered a dozen 2010 WEG dolls from Corolle. She only got six. Corolle told her it was shipping as many as possible throughout Europe where the games would be held.
Liebman was quick to respond.
“I told them the 2010 World Equestrian Games were in Lexington, Ky. – just 20 miles from me.”
The company told her she was misinformed – the games would be held in France. She told them not only were they misinformed, they were about to lose sales because of the mistake.
Less than 48 hours later, a Corelle representative was on the phone with Liebman with an apology. Indeed, the games were in Lexington – and it had shipped 1,000 dolls around France.
Corolle agreed to send her four more dolls – still not filling the original order for the dozen she’d requested.
“Don’t you know that the folks at Corelle thought I was just some little shop owner that hadn’t a clue what she was talking about?” Liebman grinned. “I’ve had great laughs over this.”
It’s Liebman’s intuition about children’s fashion and their personal interests that she credits for the success of the 11-year-old store on West Main Street.
A popular item for young Frankfort girls is the American Girl Doll series. Featured this month is Addy, an 1864 slave. Liebman carries the book with Addy’s story and the clothes for the doll.
“I am not a box store. I don’t buy 10 of the same dress in the same size. I know people shopping here want good quality and are looking for special clothes.”
Shipments of spring clothes are arriving daily.
“Spring is here. It’s just not out yet.”
