Company C Announces 2010 Plans to Enhance Customer Experience
Concord, NH – Kristine Scotto, vice president of sales and marketing, recently announced Company C’s plans to enhance the wholesale customer experience for 2010, including extended customer service department hours, introduction of the Company C dealer web portal and an all-around focus on customers’ needs.
The Concord, NH-based designer and manufacturer of area rugs, bedding and home furnishings, extended customer service hours at the beginning of the year. New official hours are Monday through Friday, 8:30 AM to 7:00 PM EST, and Saturday, 8:30 AM to 5:00 PM. In addition, the company instituted its first on-call team to assist customers in the early morning and late evening hours.
The company made recent improvements to its website, www.companyc.com, including a complete design overhaul for easier navigation and increased brand awareness; wholesale customer access to real-time inventory availability; online order entry, including viewing history and specifying drop shipments; shipment tracking; access to important business documents; option to download marketing aids, including ready-made print ads and in-store signage; and link to selling tools, such as the furniture draping customization tool and the Icovia room planner.
“We want to provide an enjoyable and effortless buying experience for our wholesale customer in turn creating an even more enjoyable shopping experience for the end consumer,” said Scotto. “Our number one goal for 2010 and beyond is to be a customer-first organization that delivers extraordinary experiences resulting in raving Company C fans.”
“Transparency is key in order to achieve our goal,” continued Scotto. “In addition to our in-house improvements, we’ve been actively engaging with customers on our facebook page, Twitter account and through our blog [Colorful Conversations]. Company C is sharing as much as possible, and we want our customers to do the same. We’re using social media as a tool to achieve interaction with our customers. Really, it all comes down to making and keepingour customer happy.”
For more information, call 800.818.8288 or visit www.companyc.com or www.facebook.com/colorfulliving.
About Company C
Founded in 1994 by Walter and Christine Chapin, Company C began creating extraordinary rugs with a refreshing design twist and inspiring color combinations. Company C soon expanded the product lines to include bedding, decorative pillows, throws and fabric. Today, Company C’s products can be found at over 1,000 specialty retailers and catalogs nationwide and at company-owned retail stores in Hingham, MA, Portland, ME and Concord, NH. Headquarters with design studio and distribution center is located in Concord, NH. For additional information or to view the complete product line, please visit www.companyc.com or call 800.818.8288.
