Ten Essentials to Include in an Employee Handbook

As a business owner, rules can be such a difficult thing to implement, especially when it comes to an employee handbook. At the beginning, it may just be you running your store or website, however... more »

Making Facebook work for your business

Here are 10 very basic things to do to make sure your Facebook page is working for you and not against you. No. 1: Choose a custom username and URL. Does the URL on your... more »

Text Messaging Services: Are They Right For You?

Every few years, store owners are presented with a new technology to help them improve their reach with customers. First it was email, then social media, and now many marketing experts are recommending using text... more »

2017 reader survey results

Destination location retailers have always been unique in that their merchandise selection often fits into a theme or mission of a parent organization. As online shopping has changed the landscape of retail, destination retailers have... more »

The Perfect Wedding Day

Everyone wants their wedding day to be perfect — the perfect dress, the perfect suit, the perfect ceremony, the perfect reception. It takes a million details to accomplish what will most likely be the largest... more »

A New Year’s checklist for retailers

Another year down with the next on the horizon, and that means it is time to do some yearly retail preparation. As retail managers and buyers we are always on the move but it is... more »

KidsQuest plays on

KidsQuest Children’s Museum graduated to a larger location in 2015, but that actually meant less space for its Museum Store. Store Manager Alison Luk and crew hasn’t let that stop them from running a retail... more »

Creative Display Contest

Click image to enlarge. Vote by Feb. 12, 2018! Vote here: https://www.surveymonkey.com/r/MMCreativeDisplay   more »

Holiday Fraud Prevention: Seven Tips From the Pros

By Sarah Beldo, Sift Science Is anyone ever really ready for the holidays? It’s hard enough to keep up as a shopper, but if you also work in e-commerce fraud prevention, you know you’re guaranteed a... more »

Creating Customer Relationships

A woman came up to me after my keynote at a conference the other day asking how she could compete against online retailers. She relayed a story about how she spent time getting a shopper... more »