Operations

Holiday Fraud Prevention: Seven Tips From the Pros

By Sarah Beldo, Sift Science Is anyone ever really ready for the holidays? It’s hard enough to keep up as a shopper, but if you also work in e-commerce fraud prevention, you know you’re guaranteed a... more »

Creating Customer Relationships

A woman came up to me after my keynote at a conference the other day asking how she could compete against online retailers. She relayed a story about how she spent time getting a shopper... more »

Ready… Set… Open (Part 2)

What’s in a name? If you are in retail, everything! The name of your store is the cornerstone of your brand. It will immediately suggest what folks will find inside or online. Not only that,... more »

Creating customer relationships

A woman came up to me after my keynote at a conference the other day asking how she could compete against online retailers. She relayed a story about how she spent time getting a shopper... more »

Editorial: Prompting civil discussion

Unless you live under a rock, you’re well aware of the controversy and turmoil of late surrounding racial-driven protests and marches. Some protestors feel statues and monuments of Confederate generals or officials are celebratory of... more »

Maximizing Your Retail Real Estate: 5 Tips to Strengthen Your Store Merchandising

Effectively managing a retail store is no easy task. After all, you have a long list of things to maintain, oversee, accomplish and constantly seek out to ensure your business is strong and healthy. One... more »

Making the first move in promoting conservation

Aquarium and zoo stores are often thought of as places to buy a T-shirt or a piece of plush for the children, but rarely as an extension of conservation education or a place that animal... more »

A Distinctive Story

Distinctive Gardens in Dixon, Illinois looks different than in years in past, largely because of what owners Bud and Lisa LeFevre are calling its new “Shop Story” concept. Each seasonal shop story focuses on one... more »