customer service

Holiday Shoppers Treated Like Celebrities

With retail sales at their weakest in more than three decades, stores and businesses are going above and beyond to get shoppers inside to spend money. Many stores are offering consumers some unique incentives for... more »

Small Business Advocate: Excellent customer service is golden

Before 1975, consumers enjoyed what I call The Golden Age of Customer Service. Sadly, based on recent research, we now appear to be in the Plastic Age of Customer Service.An American Customer Satisfaction Index found... more »

Finding the Right Price for Your Retail Products

You often see or hear retailers' advertisements that promise you "quality merchandise at a fair price." Well, just what is a "fair price?" As you enter the retailing arena, you will soon learn that there... more »

Gray Drug store thriving in community

Gray - It has already been half a year since Dottie Walker moved her Gray Drug Co. to a much larger building she had built on Bill Conn Parkway, but there are still times when... more »

Carving piece of customer pie

Gail Watson was surprised and delighted when she received a big apple/cherry pie and a note apologizing for a missed appointment from Nurse Next Door, a Vancouver-based elderly home health care company. While she was... more »

Gift bags for out-of-town wedding guests have local favor

Brides and their families who are too overwhelmed with wedding planning to even focus on making up those cute welcome bags left for guests at the host hotel, have a friend in Jane Van Eaton.Van... more »

Training: Retailers Need to Get Onboard

Last December, Brian Douglas entered a big-box electronics store giddy at the prospect of buying an HD-TV as a gift for himself. Although he had done some research online, he really wanted expert advice to... more »

Tipp Florist Shop Blooms into Spring

Since 1940, the spirit of spring has blossomed with the products from Tipp Florist and their presence through the city and the world is far from withering.The shops inventory supplies the flowers needed for any... more »