customer service

At The Portsmouth Shop, Family Business Includes the Customers

Portsmouth, RI - When the folks who run The Portsmouth Shop on East Main Road say they love their customers like family, they mean it.When Sarah Zlydaszek, daughter of JoAnn Ryder, had a baby, her... more »

Taking Business Beyond the Store and Into Community

Marshfield, MO - Running a successful business isn't just about selling a product. It's about going above and beyond the job. Sue Minor, who has owned Ruth's Flowers for 25 years, said it relies on... more »

Service with a Smile

Create meaningful and memorable checkout experiencesFor every day your store is open, the chance to make a lasting impression on a customer is there. Unfortunately, this doesn't always mean the impression is a good one.... more »

Customer Service Key Element at Charlene’s Gifts with a Special Touch

Victoria, TX - With its manicured lawn and old-time details, the house at 401 S. William St. looks like many others on the block. Step closer, however, and one realizes it's home to more than... more »

Stop Treating Your Customers Like Consumers

I was having coffee recently with a brand manager from a multibillion-dollar food and beverage company who was struggling with the launch of a new brand. "We need to be entrepreneurial," he said, "but I... more »

The Art of the Soft Sell

Walk into one of Yoforia's three frozen yogurt stores in Atlanta, and you'll get a warm hello from a server, who will encourage you to try all four of the company's frozen yogurt flavors. The... more »

Showing Customer Appreciation During the Holidays

With the holiday season fast approaching, it's essential for small business owners to think about what they can do to make sure their best customers know they are appreciated. While it's always important to let... more »

The Elements Of A Great Shopping Experience

Paula Courtney found "wow" when she took her daughter to the employee washroom at her local grocery store. A sign by the door instructed workers to remain physically by the side of any customer experiencing... more »