customer service

Former mall store manager adds human touch to career

Tanya Mckiver, who cut her teeth in the gift business with nine years at Trevors in Killeen Mall, has set out to build a business of her own with a resolute dedication to the personal... more »

Linda Taylor store caters to all tastes

Portsmouth — If you like fine clothing and jewelry, personal shopper assistance, parties and patronizing a business that gives back to the community, then check out Linda Taylor on Deer Street, owned and operated by... more »

Developers adjust to shifting retail landscape

The fundamentals of the public's retail needs aren't changing: People want fast service and convenient shopping options, and they want them close to home.But retailers still face a changing landscape. In Michigan, that includes a... more »

Gallery owner focuses on building business

Bradenton -- Annie Russini loves to sit on her front lawn and greet people as they approach her shop in the Village of the Arts."I always come outside and invite people in," she said, as... more »

Rand’s: A great place to shop, work

Rand's Hallmark, celebrating 25 years in business, has been a part of remembering life's special moments with Hallmark cards and gift items since the store opened its doors. Area shoppers have long known Rand's Hallmark... more »

Saving mom and pop; Downtown business owners work to stay in business

The bell rang at Ye Ole General Store in Florence, signaling the arrival of a customer.Owner Gordon Glasscock looked up to see who it was and his eyes immediately lit up.It was one of his... more »

Branding label promotes items from Delta region

Chance Williams wants you to do your shopping in Tyronza instead of the mall. Buy a painting from Marianna, find honey in Osceola or a get a wirewrapped gemstone pendant made in Piggott."If you have... more »

Study Finds That Problems Related to Salespeople are the Most Detrimental to Retailers

Philadelphia -- A new study released today finds that Americans clearly deem front-line sales staff the single biggest detriment to their shopping experience, resulting in more lost business and negative word of mouth than any... more »