Management

You’re Hired!

As a gift shop owner, you know one aspect of the business cannot be overemphasized: stellar customer service. Success and longevity depend on making your customers feel that your shop is the best place in... more »

Working the Retailer-Rep Relationship

It might sound simple, but it is true: Retailers, vendor representatives and manufacturers benefit from working together as a team. In the last 10 years, as business has become more competitive, a relationship that has... more »

Online Buying

I have a 75+-year-old mother-in-law who took a computer class at her local junior college. She now whizzes around in her golf cart assisting her friends and neighbors with her computer-savvy ways. Go exploring with... more »

Show Me the Money! Saying Yes to POS

Getting the Right POS The right point-of-sale software system can save you as much as five hours a day, and retail establishments can see an average of 15 percent of their gross annual sales as... more »

Employee Motivation

The vast majority of today's workers report they are overworked and underappreciated. This is partly because many employers are not sure what they should be doing to create an environment where employees feel they're appreciated... more »