Management

A Customer Service Gem for You

At Zingerman’s we’re big fans of clear expectation and simple, teachable and trackable tools. We find that they are invaluable no matter who we share them with — tenured employees, newbies, skeptics, enthusiasts, introverts, extroverts.... more »

Bookish Pursuits

Facebook. Instagram. Twitter. Email. Phone calls. Our frenetic lives have had a most pleasant side effect: a growing emphasis on mindfulness and a need to connect with pen and paper as a way of documenting... more »

Legal Corner: Terms and Conditions

Whether you have a brick and mortar store, an online store, or both, one key to protecting your business is having a terms and conditions document in place. Terms and conditions in a brick and... more »

Hospital Gift Shops

  Hospital gift shops have a unique position of catering to customers who may not be experiencing the best of times. That doesn’t stop... more »

Text Messaging Services: Are They Right For You?

Every few years, store owners are presented with a new technology to help them improve their reach with customers. First it was email, then social media, and now many marketing experts are recommending using text... more »

The Perfect Wedding Day

Everyone wants their wedding day to be perfect — the perfect dress, the perfect suit, the perfect ceremony, the perfect reception. It takes a million details to accomplish what will most likely be the largest... more »

A New Year’s checklist for retailers

Another year down with the next on the horizon, and that means it is time to do some yearly retail preparation. As retail managers and buyers we are always on the move but it is... more »

Creating customer relationships

A woman came up to me after my keynote at a conference the other day asking how she could compete against online retailers. She relayed a story about how she spent time getting a shopper... more »