Operations

What are some successful strategies for pricing inventory?

What are some successful strategies for pricing inventory? When do you need to markdown and by how much? Debbie Dusenberry of Curious Sofa Debbie Dusenberry of Curious Sofa 913.432.8969 CuriousSofa.comFor me, pricing inventory is all... more »

The Price is Right! Or is it?

Pricing is Critical While retailers understand that pricing is a necessary component to doing business, do all retailers understand the critical importance of pricing as it relates to the branding, profitability and the long-term success... more »

Making Cross-Cultural Connections Work

On her first trip to China, Susan Bristol, who speaks three languages—English, French and Greek—and is co-owner of Asian Village Antiques in Edwards, CO wondered why the Chinese she spoke to giggled when she said... more »

Customer Service Sells!

Most retailers are fully aware of the terms add-on selling and up-selling, each used to describe the concept of maximizing each sale. These concepts are especially important during the short holiday selling season, when the... more »

The Care and Feeding of Difficult Customers

Type in the phrase "customer service skills" in your favorite search engine and you will get approximately 3 million hits. There is no lack of information out there about how to improve your service quality... more »

How can retailers boost sales every winter holiday season?

How can retailers boost sales every winter holiday season? It's make or break with the winter holidays. Are you prepared? Here are some tips to always make the season work for you. Trip Van Roden... more »

Gift Cards: Will They Work in Your Gift Shop?

As you know, gift cards have become a major player in the retail world. According to a recent report by Packaged Facts, a market research firm, sales are expected to grow every year for the... more »

Parsing The Numbers

Winter holidays win Over the past few years, holiday sales have been steadily increasing albeit at a lower rate. With the economy in the worst shape it has been for a while, this year promises... more »

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